2-YEAR COLOR WARRANTY
LIMITED WARRANTY
We want your jewelry to keep looking good through everyday wear. That’s why eligible pieces are backed by our 2-Year Color Warranty, offering long-term protection against covered color issues.
Our 2-Year Color Warranty is a limited warranty that covers the plated finish under the terms described below.
WARRANTY COVERAGE PERIOD
Our 2-Year Color Warranty begins on the date the original order is delivered and remains valid for two years, provided the item is owned by the original purchaser or original gift recipient.
Gift recipients must provide valid original order information to request warranty service.
This warranty is not transferable through resale or secondhand purchases.
WHAT’S COVERED
Our 2-Year Color Warranty covers significant fading or discoloration of the jewelry’s plated finish under normal wear.
If your jewelry develops a covered color issue, you may submit a warranty claim using the process below.
The warranty applies specifically to the plated finish. It does not guarantee that the jewelry will remain free from all signs of wear or damage.
WHAT’S NOT COVERED
The warranty does not cover:
- Scratches, dents, abrasions, or other physical surface damage
- Minor cosmetic changes that do not constitute significant fading or discoloration
- Damage caused by misuse, impact, bending, or improper storage
- Damage caused by prolonged exposure to harsh chemicals or care inconsistent with our Jewelry Care Guide
- Lost or stolen items
- Damage to stones, pearls, clasps, chains, or other components unrelated to the plated finish
- Items that have been altered, repaired, or modified by a third party
- Products obtained through resale or secondhand purchases
Ordinary contact with water does not, by itself, exclude an otherwise eligible color issue from warranty coverage.
For care recommendations, please refer to our Jewelry Care Guide.
HOW TO MAKE A CLAIM
Our 2-Year Color Warranty applies to the original purchase and requires valid original order information.
If you experience a color issue that you believe may be covered within the 2-year warranty period, please contact us at hello@meridiajewelry.com and include your order number, clear photos showing the issue, and a brief description of what happened.
Our customer care team will review your request and may ask for additional information or photos when reasonably necessary to assess the claim.
In some cases, we may need to inspect the affected item before making a final decision. If we need to inspect the affected item, we’ll provide return instructions and cover the reasonable return shipping costs. Please do not send the item back before receiving our instructions.
Claims are evaluated based on the condition of the item, the nature of the reported issue, the warranty terms, and the available supporting information.
WARRANTY RESOLUTION
If your warranty claim is approved, we’ll replace the affected item at no additional cost.
Whenever possible, we’ll provide the same item. If the original item is no longer available, our customer care team will work with you to arrange a suitable replacement, subject to your agreement.
We’ll cover the cost of shipping an approved warranty replacement.
Any replacement provided under this warranty remains covered under the original purchase and does not restart or extend the original 2-year warranty period. Subsequent eligible color issues may be reviewed within the remaining coverage period.
This warranty provides replacement for covered color issues. It does not replace our separate Returns & Refunds Policy or limit any other rights or remedies available to you under applicable law.
QUESTIONS?
If you have any questions about your warranty or whether an issue may be covered, please contact us at hello@meridiajewelry.com.
Our customer care team typically responds within 1–2 business days.