FAQ Categories

We’ve gathered answers to some of the most common questions about our jewelry, orders, shipping, returns, and more. If you need anything else, our customer care team is always happy to help.

Our Jewelry

What is your jewelry made of?

Our jewelry is made from stainless steel and plated with 18K gold using PVD ((Physical Vapor Deposition), a modern process that creates a smooth, even finish made for everyday wear.

Materials and finishes may vary by design, so please refer to the individual product page for specific details.

Is your jewelry suitable for sensitive skin?

Yes. Our jewelry is designed to be gentle on sensitive skin and comfortable for everyday wear.

Can I wear my jewelry in water?

Yes. Made for everyday wear, our jewelry with PVD plating is water-resistant and designed to keep up with daily life. To keep the finish looking its best, avoid direct contact with perfume, lotion, and harsh chemicals.

Will your jewelry tarnish or fade?

Our jewelry with PVD plating is made to keep its finish looking good through everyday wear. A little care goes a long way—keep it away from perfume, lotion, and harsh chemicals whenever possible.

What does your 2-Year Color Warranty cover?

Our 2-Year Color Warranty covers significant fading or discoloration of the jewelry’s plated finish under normal wear for two years from the date your order is delivered.

If you experience a covered color issue during the warranty period, please contact us with your original order details and clear photos. Our customer care team will be happy to help.

The warranty does not cover scratches, normal surface wear, lost or stolen items, or damage caused by misuse, improper storage, or prolonged exposure to harsh chemicals.

For complete coverage, eligibility, exclusions, and claim details, please see our 2-Year Color Warranty page.

How should I care for my jewelry?

A little care goes a long way. Avoid direct contact with perfume, lotion, and harsh chemicals, and store your jewelry in a clean, dry place when not in use. For more care and cleaning tips, please visit our Jewelry Care Guide.

How do I choose the right size?

Please review the measurements and sizing information provided on the product page before ordering.

For rings, bracelets, necklaces, and other fitted designs, compare the listed measurements with a piece you already own or carefully measure yourself before placing your order.

Sizing may vary by design, so we recommend checking the measurements for each individual item.

Orders & Shipping

Where do you ship?

We currently ship to addresses within the contiguous United States only.

How much does shipping cost?

Free standard shipping is available when your order reaches $75 after discounts and promotions.

For orders below $75, standard shipping is $6.90.

How long does order processing take?

Most orders are prepared within 1-3 business days. This does not include weekends, holidays, or delivery time. During busier periods, preparation may take a little longer.

How long does delivery take?

Delivery usually takes 5-15 business days after your order has shipped. While most orders arrive within this timeframe, delays may occasionally occur during busy or holiday periods.

How can I track my order?

Once your order is on its way, we’ll send you a tracking link by email so you can follow its journey.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. We’ll do our best to help, but changes cannot be guaranteed once your order has been prepared or shipped.

Can I change my shipping address?

Please contact us as soon as possible if you notice an error in your shipping address. We may be able to update it before your order is prepared, but changes cannot be guaranteed once it has shipped.

What should I do if my order is delayed or marked as delivered?

If your order is delayed, please check the latest updates through your tracking link. If it is marked as delivered but cannot be found, check around the delivery location and with household members or neighbors first. If you still need help, contact us at hello@meridiajewelry.com with your order number.

Returns & Refunds

What is your return policy?

Eligible items can be returned within 30 days of the date your order is delivered. Items must be unworn, unused, and returned in their original condition with all packaging, tags, and included accessories.

Please contact us before sending anything back so we can confirm your return and provide the next steps.

How do I start a return?

To start a return, contact us with your order number and the item(s) you’d like to return. Once your return is confirmed, we’ll send you the return instructions and next steps.

Are any items non-returnable?

Personalized items and final sale items are not eligible for return. Any return restrictions will be clearly noted on the product page where applicable.

Do you offer exchanges?

Yes. Eligible items can be exchanged once for a different color or size of the same style, subject to availability. If you’d prefer a different style, we recommend placing a new order and returning the original item separately if eligible.

Please note that exchanged items can only be returned for store credit and cannot be exchanged again.

How much does return shipping cost?

For standard returns, return shipping is the customer’s responsibility, and the cost may vary depending on the shipping service used. If you received an incorrect or damaged item, please contact us first so we can help make things right.

Are original shipping charges refundable?

Original shipping charges are non-refundable for standard returns. If your order qualified for free shipping, the standard shipping fee $6.90 will be deducted from your refund.

What if my item arrives damaged or incorrect?

If something isn’t right with your order, please contact us with your order number and a few clear photos. We’ll review the issue and help make things right.

When will I receive my refund?

Once your return has been received and approved, we’ll process your refund within 7–14 business days. The refund will be sent back to your original payment method.

Please allow a little extra time for your bank or payment provider to post the refund to your account.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna (where available). You’ll see all available payment options at checkout.

What currency will I be charged in?

All orders are processed in USD. If your payment method uses a different currency, your bank or payment provider may apply a conversion or international transaction fee.

Why was my payment declined?

If your payment doesn’t go through, please double-check your card details and billing information first. You can also try another payment method or contact your bank or payment provider for more information.

When will I be charged?

Your payment will be processed when you place your order. Once the payment is successful, you’ll receive an order confirmation by email.

Still Need Help?

Get in Touch

If you couldn’t find the answer you were looking for in our FAQs, send us a message below and our customer care team will be happy to help.

We typically respond within 1–2 business days.