Returns & Refunds

We hope you love your purchase, but if something isn’t quite right, eligible items can be returned or exchanged within 30 days of the date your order is delivered.

Return Eligibility

To be eligible for a return, items must be:

  •  Unworn and unused
  •  In their original condition
  •  Returned with the original packaging, tags, and any included accessories

Items that show signs of wear, damage, or improper care may not be accepted for return.

Any complimentary gifts included with the order must also be returned with the item(s).

How to Start a Return

Please contact us at hello@meridiajewelry.com before sending anything back.

When contacting us, please include:

  • Your order number
  •  The item(s) you’d like to return or exchange
  •  The reason for your return
  •  Photos, if the item arrived damaged or incorrect

Once your return is confirmed, we’ll provide the return instructions and next steps.

Please do not send returns to the original shipping address unless instructed to do so.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personalized items
  • Final Sale items
  • Gift cards

Any product-specific return restrictions will be clearly noted on the relevant product page.

Exchanges

We offer one exchange per eligible item for a different color or size of the same style, subject to availability.

Once an item has been exchanged, it is not eligible for another exchange or a refund to the original payment method. If eligible, the exchanged item may be returned for store credit within the original 30-day return window.

If you’d prefer a different style, we recommend placing a new order and returning the original item separately if eligible.

Return Shipping

For standard returns, return shipping and return label are the customer’s responsibility, and there is no restocking fee for return.

We recommend using a trackable shipping service and keeping your tracking number until your return has been completed.

Returns can only be processed once they arrive at the designated return address.

If you received an incorrect or damaged item, please contact us first so we can help make things right.

Original Shipping Charges

Original shipping charges are non-refundable for standard returns.

If your order qualified for free shipping, the standard shipping fee $6.90 will be deducted from your refund.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@meridiajewelry.com.

Please include your order number and clear photos of the item, packaging, and shipping label where applicable.

We’ll review the issue and help with the next steps.

Refund Details

Refunds are based on the amount actually paid for the returned item after any discounts or promotions have been applied.

If multiple items were purchased as part of a promotion or discounted offer, the refund amount will reflect the discount applied to the returned item.

Any applicable shipping deductions will be handled according to the terms above.

Refunds

Once your return has been received and approved, we’ll process your refund within 7–14 business days.

Refunds will be sent back to the original payment method. Please allow additional time for your bank or payment provider to post the refund to your account.

Gift Cards & Store Credit

Gift cards and store credit are non-refundable and cannot be redeemed for cash, except where required by law.

Items purchased with a gift card or store credit remain subject to our standard return policy. Any eligible refund will be returned to the original gift card or store credit balance, as applicable.

Questions?

If you have any questions about a return, exchange, or refund, feel free to contact us at hello@meridiajewelry.com.

Our customer care team typically responds within 1–2 business days.